The Brick Reviews

I walked into the Red Deer Brick store on a Saturday after spending a couple of hours at Leon’s where I wasn’t able to find what I needed. Within 10 minutes at The Brick I found a wingback chair and couch that were perfect for my needs!! A super fun salesperson named Danielle came to help me and when I said I loved the chair but it was a little expensive for me she said she’d go check on availability of the couch. When she came back she said her Manager could give me a better price on the chair and it was perfect!! Danielle was extremely engaging and we had a fun time finalizing my sale. She just called me to say my couch will be available for pickup on Tuesday and we had a nice chat. So impressed with my experience!!

5 star rating for The Brick in Brantford On, Best customer service by Fred R. I was very pleased with the time and expertise in all the items I was looking too purchase for my new home.

Delivery date non respected...no date given for delivery, first and last time I deal with them

Beware with the warranty you purchase at the store, The sales people encourage you to buy warranty for anything you buy with the insensitive that if you don't use it you can get that money back towards staff at the store, Watch! That warranty only has 90 days after the delivery date, my warranty was passed due for 2 days and they didn't want to honor it even though the stores are closed, I have always purchase my staff from the Brick but after this I will never put a foot in any of their stores

I've purchase a Virtual Pinball Cabinet from The Brick but Dead on Arrival. I tired to troubleshoot myself and check loose cables, hard reset and factory reset but nothing worked. It booted up after I assembled it and loaded into the game menu screen but after 60 seconds the screen gone blank but the playfield TV was on just grayed out. So I contacted The Brick and an agent told me they do not cover exchange for "gaming items" after 6 hours of receiving said purchase. Not even given a 14/30 days period for exchange or at least 7 days protection. I was told to contact the manufacturer via email. Also I could not return an open product. The retailer hold no accountability after you received broken appliances or electronics and tells you to contact the manufacturer instead via email and there's no contact by phone. The agent also told me to read the manual to contact for further assistance but the manual said the retailer are reasonable for standard warranty. She didn't even read the manual at all.
This situation is absolutely unacceptable that there is no exchange before a 7 days period none whatsoever .

Brick cannot guarantee the delivery date at all. Initially they give you date but it can delay a lot and they will not inform you. I ordered many items las October and I received some in December and others in February and finally rest in April. Also most of the items comes in good packing but the actual items are not finished good. They supposed to reimburse me but it takes a lot of your time to get them. Still now I did not receive some of it. I already requested to change my mattresses after a month i still did not receive them where as I was told i will get them on May 5. I went to store to discuss since they did not informed me but customer service is so horrible. I sent an email to the store on May 10 until now no reply then I sent an email to a specific employee also no reply. They take the payment immediately but it takes so long for refund and delivery. I would not recommend Brick to any one anymore and I will never buy anything else.

I purchased a bed which COLLAPSED despite the 700lb weight capacity. It took over a week for the Brick to book a time to come in and inspect the bed and then another two weeks for someone to pick it up for disposal/return. When it came to the reimbursement the Brick was unable to reimburse the delivery or installation so I lost $200 in the process. I understand if reimbursement of delivery/installation is against policy but there was no alternative compensation offered. What a disaster, it is lucky that no one was seriously hurt when the bed collapsed. This was my first and will be my LAST time dealing with the Brick.

I bought a chair from the Brick, it came, the truck park at the top of our driveway, two men went inside the truck FOR OVER 20 minutes I walk out, they had this chair on its side and they are trying to fix this chair I caught these people RED HANDED giving me a used broken patch up chair THIS CHAIR IS FROM THE SHOWROOM A LITTLE BOY WAS PLAYING ON THIS CHAIR IN THE STORE THE BOY WAS POCKING HIS FINGER IN A HOLE BETWEEN HIS LEGS AND THIS CHAIR HAS THE SAME HOLE. THE FEET ARE ALL WORN THIS IS NOT A NEW CHAIR I AM BEING NICE THAT I CAUGHT THIS STORE RIPPING ME OFF PLEASE COME GET YOUR JUNK THANKS NEVER AGAIN DARRELL, VISA WILL HAVE THE FULL REPORT, this is a covid dirty chair OMG FROM THE BRICK IF YOU WANT A COVID DIRTY CHAIR ASK FOR JAWAD HE WILL HELP YOU AS HE HELPED ME... MAY 12 2021------ STAY AWAY(((((( WARNING)))))))RED HANDED CAUGHT IN THE TRUCK FIXING A NEW CHAIR (((((((((((((THIS IS A SHOWROOM COVID CHAIR WHO WOULD WANT THIS)))))))) THIS IS ONE STORE THAT GETS HUNDREDS OF COMPLAINTS EACH YEAR()()()(). DO YOU WANT TO SPEND A YEAR FIGHTING I LOST $768.25 I am disabled, so low this store called the brick just don't be fooled SURREY CENTRAL.
Tip for consumers:
BUY NEW GET USED IS THIS WHAT YOU WANT!
Products used:
they will not help me at all this chair has a broken back a hole and the lever you must fight with it to work been cover where the men drop it in the wrong room because they ran out of here just to get away because I caught them fixing a new chair that not fixable DROP AND RAN FROM A COVID DRITY CHAIR

Today I had the worst after sale experience ever at The Brick "marche centrale". Their employee that is called "cheick" insulted me and told me that I am an "ARAB ANIMAL" because I was angry at the $#*!ty product they sold me and was angry at me for taking a picture of him and wanted to fight me until one of his colleague stepped in.
I am shocked that Brick offers such service and hire this kind of employee. At the price we pay at The Brick they should give their employees some training.
You can see in the picture the quality of wood they put in the couches.
#thebrick #racisme #$#*!y #Boycott

I purchased a mattress and boxspring and slats at the Brick in Pemboke. On delivery the slats were missing. I had called the day before the scheduled delivery and talked to Patty to ensure they were with the delivery. They were not so I called Nicole at the Brick who suggested I get and upgrade to a steel slats and said I could pick them up on Saturday as after spending $1500. They would not deliver them until the next scheduled delivery a week later. The original slats were on back order until June 2021. On Saturday they could not find the slats that I was promised. Thank God for Brian who works weekend only. He was nice and after 1/2 hour of search did find the proper stats( supposedly were on back order. Obviously The Brick does not read the reviews or they would try to improve their service. Thank you Brian. Not so much for Patty and Nicole. I woud not recommend this store.

I am beyond furious with the Brick and their customer service! The final straw for me to write this post was because someone from their customer service just hung up the phone instead of helping me and haven't tried calling me back! I wasn't even rude or unpleasant. I have been trying to get my credit of $646.50 for over a month now and have been directed from one place to another… I've called the Brick I originally made the purchase from (Calgary), was then instructed to go to my local brick for the refund, was told at that brick they couldn't help me, then spoke to someone on the online chat, was directed called dejardins, dejardins said they couldn't help me and to contact the brick, I then went on the online chat (AGAIN), and they said they couldn't help me but to call the Brick where I bought the couch, I called them and then the girl had me on hold to figure it out and then hung up on me and hasn't tried to call me back. This is so ridiculous! How can no one help me? Why does the customer have to chase people/the company to get the refund you guys owe me! Yes I am livid. To add… the $3000 sectional that I bought is already pilling and its been a little over 2 weeks with minimal use. After this experience I never want to purchase from the brick again or recommend them to anyone. This is hours of my time that I'll never get back that I've spent trying to get this sorted.

f I could give a lower rating I would. We heard empty promises for 7 months saying our couches were on their way. Last week we get a call to explain how the couches are here but there are no arm rests or ends. We went to change our order and had to pay a $35 price difference. After 7 months of waiting, they didn't offer to cover the costs, or even a small part, they didn't offer to deliver, they didn't offer any compensation whatsoever for 7 months of empty promises and then had the audacity to charge a trivial $35. Of course, they blamed Covid-19 for everything. Worst customer service experience imagineable.